212-268-9985 | Contact Us | About Us

FAQ

1. Where are you located?

We are a New York-based wholesale company. We specialized in wholesale handbags, wholesale scarves and other women accessories.

2. How much does it cost for shipping?

For domestic orders, shipping is automatically calculated for you and shows in your final total on the check out page.  The shipping cost is based on the destination zip code and the actual weight of the merchandise order once it’s packed and completed. Note that this rate calculation is based on shipments shipping out from New York City.

For international orders, please use the order form, which is available at the bottom of the page marked as "Fax Order Form" on our homepage, and fax the order to us.  Or,  you may contact us at customerservice@huafu.org, or Fax us at 212-268-9828 directly.  If shipping cost is not calculated automatically, we will send you the shipping method and cost information.  Only upon your confirmation of the final order and total cost, we ship out the products right away.

If you have a UPS account and prefer us to bill the freight charges to your account, or if you have a special request such as special handling or rush shipping, contact us at 212-268-9985 directly.  Your may also write special instructions and comment on the check out page.

 
3. What do you use for shipping?

We use UPS ground for domestic shipping. You can choose ground, next day air, 2 days & 3 days select. The shipping cost is automatically calculated and is added to your final total on the check out page. You can also use US postal service or other methods for international shipping, please call us at 212-268-9985 or email us at customerservice@huafu.org
 
4. How do you receive payments?

We take credit cards (Visa, Master, American Express, Discover) payments for online orders.  And for orders using credit card payments, we ship out the products on the same day or the next business day.  You may also choose to make payment using cashier's check or money order, then we ship out the products after we receive your payment. Please note COD option is for returning customers only.

International Orders are welcome!  We process credit card payments, West Union payments, and wire transfers.  Our online prices and invoices do NOT include duties or other taxes that may be imposed by the destination country.

5. Procedure for Bank Wire Transfers:

After the order is placed, we will email you the exact total, including shipping costs and give you instructions on where to send the bank wire transfer. Upon our banks receipt of the transfer, (usually within 24 hours from when you sent it) we will ship your order to you.

6. Procedure For International Credit Card Orders:

After the order is placed, we will email you the exact total, including shipping costs.  We need you to fax a copy of your credit card (Front side and Back Side) with a written authorization in English and signature of cardholder that states that you allow Huafu.org to charge your credit card and ship to your address.  We need the issuing bank and phone number of your credit card company.  We need a valid E-mail address, contact phone number and fax number.  Fax the above information to (212) 268-9828 (Note: International orders may take more than 24 hours to process due to verification purposes)

7. Has my order been shipped?

Click the "(Log In)" link at the top of our website to check your orders status. You need to login to check your order status.

8. May I cancel my order?

Orders can only be cancelled before they were shipped, if you need to cancel an order, please call us at 212-268-9985 as soon as possible.

9. Do you sell faked or replica Handbags? Are you violating copyright law by selling these products?

No, we don’t. We only sell high quality, non-brand name products. Many of our products are inspired by brand name designs, but the products are neither faked or authentic brand names products.  You will get a huge price advantage by purchasing our products and you will not violating copyright laws by selling these products.

10. Do you have minimum order?

$100 minimum order.

11. I need to obtain more information (size, dimension, appearance) for certain products?

Please check out the product description of the products. If the information is not available please email us at customerservice@huafu.org and we will try our best to provide the information.

12. Some items are missing from my order.

As indicated above our normal fulfillment rate is about 99% - 100% therefore it is likely that some items are out of stock/backorder/discontinued. If you have been billed for items that are not received please email us at customerservice@huafu.org and we will investigate the matter immediately.

13. I have my own design and wishes to custom made my merchandise, can you do that?

Yes, we can manufacture any handbags, as long as it is legal to do so. The minimum requirement is 1000 pieces and different products have different requirements.

14. Do you offer discounts for volume purchase?

Yes we do. Please call 212-268-9985 for more information.


15. Do you do closeout sales?

We do have excess inventory, please contact customerservice@huafu.org or call at 212-268-9985 for more information.

16. How long is the backorder or presale?

Normally if an item is a backorder, it will take between 4 - 6 weeks to restock. We do not restock every item; only items that are popular may be restocked. For presale items there is an estimated date of arrival in each of the product’s description.